FAQs

  1. How do I place an order? Ordering from Nefsie is easy! Simply browse our website, select the items you wish to purchase, and add them to your cart. Once you're ready, proceed to checkout, where you can review your order, enter your shipping and payment information, and complete your purchase securely.

  2. What payment methods do you accept? We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment options. Rest assured that all transactions on our website are encrypted and secure.

  3. Can I track my order? Yes, you can track your order every step of the way. Once your order has been shipped, you will receive a tracking number via email or SMS. Simply click on the tracking link provided to monitor the status of your delivery in real-time.

  4. What is your return policy? We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you can return eligible items within [number] days of receipt for a full refund or exchange. Please review our Returns & Exchanges policy for more information on how to initiate a return.

  5. Do you offer international shipping? Yes, we offer international shipping to many countries worldwide. Shipping costs and delivery times may vary depending on your location. During checkout, simply enter your address to see the available shipping options and rates for your region.

  6. Are your products cruelty-free and vegan? At Nefsie, we are committed to offering ethically sourced and cruelty-free products whenever possible. Many of our beauty and skincare items are vegan-friendly, and we prioritize working with brands that share our values of sustainability and animal welfare.

  7. How can I contact customer support? If you have any questions, concerns, or feedback, our dedicated customer support team is here to assist you. You can reach us via email at nefsie.shop@gmail.com or through our Contact Us page. We strive to respond to all inquiries promptly and provide the best possible assistance to our valued customers.